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Faq

Q. Why Awaysoft Technology?

Since the start of our company, we have been delivering nothing but the quality mobile app, web services to our clients, as you can see in our Portfolio section. Our small, yet dedicated team includes experts on everything from Web Application, Web Designing, SEO and more, so we promise to deliver all your services, sincerely, from one place itself.

Q. How do you go about starting a new project?

We start by collecting all the necessary information regarding design preferences through a project questionnaire or, get all of it directly by speaking to you on phone or on Skype.

Q. Will we need to have a face-to-face meeting to begin the project?

Whenever possible, we absolutely like to meet with our clients, however that is not only possible. When a meeting isn’t possible the websites are generally completed with contact via email and telephone. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the Awaysoft team.

Q. What services do you provide in addition to web design?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance, web hosting, SEO and marketing, domain registration and graphic design and print. We have you covered.

Q. How long will it take for my web project to be completed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. For most projects, we try to work within the 4-6 week time-frame.

Q. Are there hidden costs associated with web design services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. If changes and/or additions are requested by the client additional costs will be agreed to.

Q. What is managed hosting?

Our team will take care of the setup, configuration and maintenance of the website, domain registration/administration, website backups, security hardening, server monitoring, uptime monitoring and website installation. Are hosting packages are annual subscriptions.

Q. Does my hosting subscription include 24/7 tech support?

No. As the account administrator, only we have access to the server technical support. In case of technical issues, simply e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support tickets will be resolved within 24 hours, or sooner.

Q. I already have a website and I need it updated, can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.